General & Account FAQs
Can existing Jeebr Internet customers upgrade or downgrade their plans?
Yes. Existing customers can change their plans by logging into the Jeebr Customer Portal, using the Plan Renew section on our website, or contacting our support team. Upgrades are usually processed instantly, while downgrades typically take effect from the next billing cycle.
What is the coverage area of Jeebr Internet Services?
Jeebr has a massive fiber footprint across Mumbai, Thane, and Navi Mumbai. Key service areas include Andheri East (MIDC/SEEPZ), Mira Road, Bhayandar, Ghatkopar, Bandra, Mahim, Thane West, and Nalasopara. We are also expanding into Dapoli and other regions in Maharashtra.
How can I sign up for Jeebr Internet Service?
You can sign up by visiting our official website at www.jeebr.net, selecting your preferred service, and submitting your details. Alternatively, you may contact our sales team at sales@jeebr.net, WhatsApp us at +91-8169417419, or call our toll-free number 1800 3157 444.
Can I transfer my internet service if I relocate?
Yes, we offer relocation services within our active coverage areas in Mumbai and Thane. Simply raise a relocation request 7 days in advance via our support desk, and our team will verify feasibility at your new address.
Internet Leased Line (ILL) FAQs
What is Jeebr Internet Leased Line Service?
It is a premium, dedicated 1:1 symmetrical internet connection designed for enterprises. Unlike standard broadband, ILL provides guaranteed bandwidth, low latency, and a 99.5% Uptime SLA, making it ideal for corporate hubs like Andheri East and Wagle Estate.
How can businesses subscribe to Jeebr ILL Service?
Businesses can request a dedicated quote via the Business Internet section on our website. After a technical site survey by our engineers, we provide a customized proposal and SLA agreement.
Can ILL services be customized based on business needs?
Absolutely. We offer scalable bandwidth from 5 Mbps to 1 Gbps, customizable static IP blocks, and managed SD-WAN integrations tailored to your specific IT infrastructure requirements.
What type of support is available for ILL customers?
ILL customers receive priority 24/7/365 support from our dedicated Mumbai Network Operations Center (NOC). We provide proactive monitoring and a dedicated account manager for all corporate clients.
Home Fiber & OTT FAQs
Why is Jeebr Fiber Broadband ideal for home use?
Our Fiber-to-the-Home (FTTH) technology ensures zero-lag performance for streaming and gaming. With speeds up to 1 Gbps and free access to 24+ OTT apps, it is the complete entertainment and Work-From-Home solution for Mumbai households.
What types of broadband plans are available?
We offer various tiers starting from 100 Mbps (Starter) to 300 Mbps (Ultra) and higher. Most plans come with unlimited data, free installation*, and a complimentary router*.
Can I use my own router with Jeebr Broadband?
Yes, while we provide a high-performance fiber router, you can use your own. However, for the best experience and technical support, we recommend using Jeebr-authorized equipment.
What is the average downtime for maintenance or outages?
We maintain a 99.5% uptime for home users. Planned maintenance is usually scheduled during off-peak hours (midnight to 5 AM), and customers are notified in advance via SMS or the Status page.
What is Jeebr OTT TV and is it available with fiber plans?
Jeebr OTT TV provides access to 350+ Live TV channels and premium apps like Netflix, Zee5, and SonyLIV. It is bundled for free with our mid-tier and high-tier fiber broadband plans.
SME & Managed Services FAQs
What SME services does Jeebr offer?
We offer Business Broadband, Managed SD-WAN, Cloud PC (Virtual Desktops), and Unified Threat Management (UTM) to secure small business networks.
How does Jeebr benefit small businesses?
We provide enterprise-grade reliability at SME-friendly price points. Our solutions help small businesses in areas like Ghatkopar and Thane digitize their operations with secure, scalable connectivity.
Are managed services available for SMEs?
Yes. From managed Wi-Fi for cafes to secure SD-WAN for multi-branch retail, we provide end-to-end managed internet services so you can focus on your business while we handle the network.
Managed Security (Scam Guard & UTM)
How does Jeebr Scam Guard protect my home network?
Jeebr Scam Guard uses AI-driven DNS filtering to block known phishing sites, malicious links, and fraudulent local traffic before it even reaches your devices. also Jeebr Scam Guard is included absolutely free on all our plans.
What is the difference between UTM and a standard firewall?
Unified Threat Management (UTM) combines multiple security features—firewall, antivirus, and intrusion prevention—into a single managed service for comprehensive enterprise protection.
Specialized Infrastructure (Cloud PC & SD-WAN)
Can I access Jeebr Cloud PC from any device?
Yes, Jeebr Cloud PC allows you to access your high-performance virtual desktop from any laptop, tablet, or smartphone with an internet connection, ensuring a seamless hybrid work experience.
How does SD-WAN improve connectivity for multi-office businesses in Mumbai?
Our SD-WAN solutions intelligently route traffic across multiple paths, prioritizing critical applications like Zoom or ERP systems to ensure zero-lag performance across all your branches.
Entertainment (IPTV, OTT & Gaming)
What is the benefit of Jeebr IPTV over traditional cable?
Jeebr IPTV delivers 350+ Live TV channels over our high-speed fiber backbone, ensuring 4K quality without the signal drops common in traditional cable or satellite TV.
Does Jeebr Gaming offer lower ping for competitive players in India?
Yes, we use optimized peering and direct routes to major gaming servers (Valorant, BGMI, etc.) to ensure the lowest possible latency and jitter for Mumbai gamers.
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